How do I contact BugSpeaks in Bulgaria?

Write to us at the email address or call the phone number shown higher up on this page. You can also write to us through the form and choose a topic for your message.

How quickly do you reply?

Within 1–2 working days. A person from our team replies to you, in Bulgarian or in English.

Can I ask about my report through the form?

Yes, the form has a “Results and report” topic. Please do not write any health details in your message, though. The report itself is in your account, in the “Results” section.

What should I do if the kit arrives damaged?

If the packaging is broken, do not use the kit and write to us. We will send you a new one free of charge. You can file a complaint by email or by phone, and we confirm it with a number and a date.

How do I withdraw from my order?

Online, using the “Withdraw from the contract here” link at the bottom of every page, or by email. You have 14 days from the day you receive the kit. We refund the test only if the kit is unopened.

Reserve a test

Sign inReserve a test

Contact

We're here to help

A question about the test, an order, your results or a partnership? Write to us — we reply personally, in English or Bulgarian, and never with canned answers.

Email
info@bugspeaks.bg
Phone
+359 876 140 111
Office
Primorski, 60 Vasil Levski Blvd, Entrance B, 9010 Varna
Mon–Fri 9:30–17:00 · Sat 9:30–13:00 · the entrance is from Petar Skorchev St.
Response time
1–2 working days